Covid 19 Update
Due to Coronavirus effection and high order volumes already, which causes shipping time maybe delayed. We’re working hard to deliver your order as soon as possible, while carring for the health and safety of everyone. We have notified some changes about shipping information below:

• Production Time: All orders are processed within 1 – 3 business days.
• Processing Time: It takes 1 – 3 days to ship your order from our warehouse to logistics companies.
• Shipping Time: You will receive your order from 5 – 7 business days (depends on shipping method) from the date that it is shipped out, not the date the order is placed. NOTE: With Express shipping, It only takes 2-3 days.
• Please note: We process orders on business days, which are Monday - Friday, Eastern Standard Times, exluding weekends or holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
  
• Tracking Number: When available, we will send you a tracking number with the confirmation email so that you can track the package online.
• Worldwide Shipping Available: In Gerbera, we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.
• Return & Exchange: If you are not happy with your purchase, we will work to correct the problems. Items can be returned/exchanged and get Refund within 30 days of delivery date. (Please check our Return & Exchange Policy below).
• Insurance: Commit to refund 100% if not receive after 45 days.
• Notice: – Orders with multiple items may be shipped separately. There’s no extra charge for this. – In some cases, we will contact you via email to confirm order quantity or credit card fraud investigation before produce.
• If you have any other queries, please feel free to email us.

Return & Exchange Policy: If your product is defective or not described, don't worry. Just send us an email at info@gerberastory.com and we will make it right by offering you a replacement or refund.
✔️30% coupon will be sent to you as our sincere apology.
Our return policy lasts 30 days since your purchase. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package.

We do not offer refunds or reprints for orders marked as delivered. Customers can contact their carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.

The tracking system shows no updated progress for too long.

We will process a refund if the tracking has not been updated for more than 10 business days (for orders within the US) and more than 30 days (for international orders). Please contact us at info@gerberastory.com.

Please note that Gerbera's refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.

The package was delivered to the incorrect address.

If the package has arrived at a location different from the recipient address, we will refund the base cost back to your wallet. Or, if the customer prefers, we will replace the item. Please contact us at info@gerberastory.com.

Please note thatGerbera's refund policy will not apply in the case of any force majeure event as well as in case of a forced verify address pushed in our system. We will provide official notice in this event.

The package was returned to the sender because an invalid address was provided.

We do not offer replacements, refunds, or credits for invalid address entry.

The package was returned to its sender but the address was valid and correct.

We will be happy to replace and reship the order that was returned to its sender or to refund your order. Please submit a ticket in Gerbera app.

Please note thatGerbera's refund policy will not apply in case of a forced verify address.

The post office provided a notice that the package was lost in the mail.

We will be happy to replace and reship the order that was lost in the mail or refund your order. Please submit a ticket in Gerbera app.

Please note that Gerbera's refund policy will not apply in case of a forced verify address.

Received Items

The item received is incorrect or defective.

For incorrect or defective items, we can either refund the base cost to your Gerbera wallet or, if the customer prefers, we can ship them a new order.

Please note:

• A ticket needs to be submitted within 30 days from the delivery date to qualify for credit or replacement.

• Detailed photos are required for quality control purposes and need to be added as attachment to the submitted ticket (front, back and packaging)

• We do not allow modifications to replacement items.

• Gerbera's refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.

The order arrived with one or more items missing.

If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.

Please note:

• A ticket needs to be submitted within 30 days from the delivery date to qualify for credit or replacement.

• Detailed photos are required for quality control purposes and need to be added as attachment to the submitted ticket (front, back and packaging)

• We do not allow modifications to replacement items.

• Gerbera's refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.

I have a quality issue regarding a received item.

If your order items have quality issues (such as blurry printing, faded printing, etc.), we can either refund the base cost to your Gerbera wallet or, if the customer prefers, we can ship them a new order.

Please note:

• A ticket needs to be submitted within 30 days from the delivery date to qualify for credit or replacement.

• Detailed photos are required for quality control purposes and need to be added as attachment to the submitted ticket (front, back and packaging)

• We do not allow modifications to replacement items.

• Gerbera's refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.